Major e-mail providers such as Microsoft (Hotmail, Outlook, Live) and Google (Gmail) assess incoming e-mails more and more strictly to counter spam and phishing. In doing so, they check whether the sender can be technically verified via so-called SPF, DKIM and DMARC records.
When a message on server level is forwarded, it seems for these checks as if our mail server is the original sender. Because the forwarded mail no longer comes directly from the original server, authentication fails. As a result, Microsoft and Google often regard such messages as suspicious or unauthenticated, resulting in:
This is not an outage or fault of our servers, but a result of the strict policies of these external mail services.
We recommend no automatic forwarding set.
Instead, use the own mailbox that belongs to your domain. You can easily access it via webmail or set it up in an e-mail programme (such as Outlook, Apple Mail or Gmail via IMAP).
An added benefit is that when you next reply to an e-mail, this one too from your own organisational address and not from a Hotmail or Gmail address. This looks more professional and avoids confusion for the recipient.
]]>- Could you provide the URL? That will help us find what you mean more quickly.
- Can you state specifically what it is about?
- We appreciate it if you can mail us directly without CC; that way the information stays clear. (Please do not send it to multiple addresses!)
- Responding to existing mails keeps the conversation clear. Try to avoid new mails for the same topic.
- Can you check the problem in different browsers? That helps us a lot!
]]>Here you can search to your heart's content for the perfect images for your website. The process is simple:
Free images
1. Go to the following link: https://elements.envato.com/photos
2. For example, type "black flowers" in the search bar at the top of the page.
3. Choose the desired photo from the search results.
4. Copy the URL of the photo, for example: https://elements.envato.com/flowers-closeup-black-and-white-LTYCJZT
5. Send us the URLs all photo requests at once so that we can process them efficiently.
Once we receive your requests, we will download the photos and use them for your website, or send them via WeTransfer if desired.
Unsplash.com
Unsplash is a great source of free images that you can use for various applications. Just make sure the photo is suitable for your specific application, this is indicated with each photo. You can download the photos in full resolution, but make sure you choose the right resolution for your purposes (print or website).
Non-free images (professional)
Should you need additional images not available in our free image library, you can use Deposit Photos.
Here you will find a huge collection of as many as 200 million photos. Although these photos are not free, we offer them for a small fee of €5.- per photo (considerably cheaper than directly from Deposit Photos, where they cost €12.-).
Easily search for the images you want in Dutch, for example by searching for "black flowers" in the search bar.
Once you have found a suitable photo, there are two ways to submit it to us:
1. Save the photo with the right mouse button and send it to us. Important: do not change the file name so that we can easily find the photo.
or;
2. Hover over the photo, click 'share' and select the 'chain' icon to copy the link to the photo. Paste this link into an e-mail and send it to us.
If you have any further questions or need help selecting the right images, don't hesitate to contact us. We will be happy to help you!
]]>When does Impression perform backups?
Impression has a scheduled backup process that takes place around 2:00 a.m. daily.
Websites whose domain name starts with the letter A are backed up first, while websites starting with the letter Z are last.
Details of the backup process:
- One backup is made each night, resulting in a total of eight consecutive backups.
- After the ninth day, the oldest backup is deleted to make way for a new one.
- In addition to daily backups, we also store backups that are 14 days, 3 weeks and 5 months old. This makes it possible to restore a backup six months old in some cases.
Please note: Restoring backups yourself is not possible. If you would like to restore a backup, please send an e-mail to support@impression.nl.
Upon request, files and databases can also be sent to you via WeTransfer.
Then you can put the entire project folder on the WeTransfer screen.That way, we receive everything as it is organised, which ensures clarity and avoids confusion.
]]>Don't worry, you can easily unblock it:
1. Visit https://nordvpn.com/nl/what-is-my-ip/ to find your IP number.
2. Send an e-mail to support@impression.nl and include your IP number and which website it is about.
3. If you attach a screenshot of the error message, we can help you even faster.
We will take a look for you and if everything is fine, we will unblock it as soon as possible. Thank you for your understanding and patience!
]]>The benefits of a CDN include:
In short, a CDN can help improve the performance, reliability and security of your website and optimise the user experience.
]]>It can also be useful to "hard reload" the page when checking changes. In Chrome, Edge and Firefox, you can hard reload on Windows with CTRL+F5.
On a Mac, in Chrome and Firefox, you can hard reload with Command+Shift+R. In Safari, you can use ⌘ Command + ⌥ Option for this.
]]>aspmx.l.google.com / priority 1
alt1.aspmx.l.google.com / priority 5
alt2.aspmx.l.google.com / priority 5
alt3.aspmx.l.google.com / priority 10
alt4.aspmx.l.google.com / priority 10
These are the server settings for the email programme:
Gmail SMTP
server address: smtp.gmail.com
name: your full name
username: your full Gmail address (e.g. you@gmail.com)
password: The password you use to log in to Gmail
port (TLS): 587
port (SSL): 465
SSL required: Yes
TLS required: Yes
Require authentication / Use authentication: Yes
Require secure connection / Use secure connection: Yes
]]>Sometimes in lesser security necessary as, for example, with email client Thunderbird.
Go to this URL to disable this;